Troubleshooting

1. Confirm the line is up

Use our line tester. If the test fails, the line is gone or your network can't reach the host. If the test passes, the problem is receiver-side.

2. Check the system clock

CCcam ECMs include timestamps. If the receiver clock drifts more than ~3 minutes, decoding silently fails. Enable NTP:

cat /proc/driver/rtc      # confirm RTC is running
date                     # confirm date is sane

3. Verify the ECM is reaching CCcam

tail -f /tmp/CCcam.log
# Expect lines like:
# CWlistener thread started
# ECM (CAID 0918:000000) on chid 0000 received from xxxxxx

No ECM lines? The receiver isn't asking CCcam to decode. Check that CCcam is set as the softcam in your image (Menu → Setup → Softcam → CCcam).

4. Check the ECM time

Open the channel info OSD. ECM times above 1500ms mean the connection is slow — try a closer region (use the latency tool).

5. Firewall / ISP

A few ISPs block outbound CCcam ports. Run our connectivity check to see which regions are reachable from your network.

Still stuck?

Email support@cccam.io with:

• Your username
• The last 50 lines of /tmp/CCcam.log
• What channel(s) don't decode